1win Privacy Policy

Types of Personal Data Collected

The following categories of personal information may be collected:

• Full name and date of birth;
• Email address, phone number, and residential address;
• Government-issued identification documents for verification purposes;
• Financial details, including payment method information and transaction history;
• Device identifiers, IP addresses, and browsing behaviour on the platform.

Purpose of Data Collection

Personal data is collected for the following lawful purposes:

• Creating and managing user accounts;
• Processing financial transactions securely;
• Verifying user identity in accordance with regulatory requirements;
• Improving platform functionality and service quality;
• Communicating updates, policy changes, and account-related notifications.

Security Measures

1win employs both technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include encrypted data transmission, access controls, secure server infrastructure, and regular internal audits.

User Rights

Users retain the following rights with respect to their personal data:

• The right to access personal information held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention obligations.

All data handling practices are consistent with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal data collected from users is used strictly for defined, lawful purposes. No information is processed beyond what is necessary to deliver the services offered through the platform.

Core Uses of Personal Data

• Account Services: Personal information is used to create, verify, and manage user accounts, ensuring secure and uninterrupted access to the platform;
• Transaction Processing: Financial data is used to facilitate deposits, withdrawals, and other account-related transactions in a secure manner;
• Service Improvement: Aggregated usage data and behavioural analytics are used to identify technical issues, improve platform performance, and enhance the overall user experience;
• Marketing Communications: With user consent, contact details may be used to send relevant promotional information, offers, and platform updates. Users may opt out of such communications at any time;
• Analytics: Non-personally identifiable data is analysed to understand how users interact with the platform, enabling data-driven improvements to its features and design;
• Regulatory Compliance: Personal information is processed as required to comply with anti-money laundering obligations, identity verification standards, and other legal requirements applicable under Indian and international law.

All processing activities are conducted transparently and in accordance with the purposes disclosed in this document. Data is not sold to third parties for commercial gain.

Users of the platform have the right to access, update, and request the deletion of their personal data at any time. These rights can be exercised by contacting the support team through the official channels listed on the website.

Correction of Data

If a user identifies inaccuracies in their personal information, a correction request may be submitted. The platform will review and update the relevant records within a reasonable timeframe, subject to identity verification.

Deletion of Data

Users may request the removal of their personal data from platform records. Such requests are processed in accordance with applicable legal obligations. Certain data may be retained for statutory periods even after an account is closed, as required by law.

Consent to Security and Payment Processing

By using the services provided by 1win, users explicitly consent to:

• Security checks conducted for identity verification and fraud prevention purposes;
• The processing of payment data by authorised third-party payment service providers;
• The use of personal information by such providers solely for the purpose of completing financial transactions.

Payment data is shared only with providers who maintain adequate data protection standards and are bound by contractual confidentiality obligations.

The platform is intended exclusively for users who are 18 years of age or older. Access to the services, including account registration and participation in any games or betting activities, is strictly prohibited for minors.

Age Verification Limitations

The operator does not possess the technical capability to verify the age of a user without the submission of valid identity documents. Parents and guardians are advised to take appropriate measures to prevent minors from accessing the platform.

Handling of a Minor’s Data

In the event that personal data belonging to a minor is discovered to have been collected, the following steps are taken:

• The account associated with the minor is suspended immediately;
• All personal data linked to the account is permanently deleted from platform records;
• A parent or legal guardian may submit a formal request for the deletion of a minor’s data by contacting the support team with appropriate documentation.

The platform does not knowingly collect, store, or process personal information from individuals under the age of 18.

In the course of providing its services, 1win may transfer personal data to countries other than India, particularly where the platform’s operational partners, service providers, or data processors are located.

Basis for International Transfers

By accessing and using the platform, users provide their explicit consent to the transfer of their personal data to jurisdictions outside India. Such transfers are conducted solely for the purposes outlined in this document.

Confidentiality Obligations of Partners

All third-party entities that receive or process personal data on behalf of the platform are contractually required to:

• Maintain the confidentiality of all personal information received;
• Use the data only for the specific purposes for which it was shared;
• Apply data protection standards no less stringent than those applied by the platform itself.

Users can be assured that international data transfers are governed by appropriate safeguards to protect their personal information regardless of the jurisdiction in which it is processed.

This section serves to clarify the legal scope and limitations of the Privacy Policy as applicable to users of the platform.

Scope and Effect

The provisions of this disclaimer may alter the scope or legal effect of specific rules outlined elsewhere in this document. Users are advised to read all sections carefully to understand how the disclaimer may affect their rights or obligations.

Applicability

This disclaimer becomes effective at the moment a user:

• Provides a formal signature indicating acceptance of the policy;
• Digitally accepts the terms of the policy during account registration or any subsequent update;
• Accedes to the policy through continued use of the platform after notification of changes.

Acceptance of the Privacy Policy in any of the above forms constitutes a binding acknowledgement of the terms and conditions described herein. Users who do not agree with the terms are advised to discontinue use of the platform.

Cookies are small text files stored on a user’s device when they visit a website. These files allow the platform to recognise returning users and retain certain preferences or session information across visits.

How Cookies Are Used

The platform uses cookies for the following purposes:

• Statistical Analysis: Cookies help collect anonymised data on how users interact with the platform, enabling performance assessments and identifying areas for improvement;
• Behavioural Analysis: Usage patterns are tracked to better understand user preferences and navigation behaviour;
• Personalisation: Cookies allow the platform to display content and settings tailored to individual user preferences;
• Platform Improvement: Insights gathered through cookies are used to refine features, fix technical issues, and optimise the overall user experience.

Cookie Retention Period

Cookies placed by the platform are retained for a period of one year from the date of their placement on the user’s device. Users may manage or delete cookies through their browser settings at any time, though doing so may affect the functionality of certain platform features.

By accessing or using the services provided through the platform, users confirm their full and unconditional acceptance of the terms set out in this Privacy Policy. This acceptance applies to all sections of the document without exception.

Prevailing Version

The current version of this Privacy Policy is the authoritative and governing document. In the event of any discrepancy between previous versions and the current version, the current version shall prevail in all circumstances.

Policy Updates

The platform reserves the right to update or amend this document at any time. Users will be notified of material changes through appropriate channels. Continued use of the platform following such notification constitutes acceptance of the revised policy. Users are encouraged to review this document periodically to remain informed of any changes to data handling practices.

Personal data may be disclosed to third parties under specific, lawful circumstances. Such disclosures are conducted transparently and only to the extent necessary for the stated purpose.

Circumstances for Disclosure

Personal information may be shared with third parties in the following situations:

• Legal Obligations: Data may be disclosed to regulatory authorities, law enforcement agencies, or courts when required by applicable law or in response to a lawful order;
• Dispute Resolution: Information may be shared with relevant parties in the course of investigating or resolving disputes involving the user’s account;
• Contractual Agreements: Data may be transferred to service providers or business partners where such sharing is necessary to fulfil contractual obligations and deliver platform services.

Notification of Third-Party Sharing

Where third-party recipients are identified, relevant information is made available on the platform. In cases where specific recipients are not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent Through Use

By submitting personal data to the platform and continuing to use its services, users provide their consent to the disclosure of that data in the circumstances described above. Users who object to such sharing are advised to refrain from using the platform.

Limitation of Responsibility

The platform may contain hyperlinks to third-party websites that operate independently and are not affiliated with 1win. These external sites maintain their own privacy policies, which govern the collection and use of personal data on those platforms.

The platform is not responsible for the privacy practices, data handling methods, or content of any third-party websites accessed through links on the platform. Visiting an external website is at the user’s own discretion and risk.

Guidance for Users

Users are advised to:

• Review the privacy policy of any external website before submitting personal information;
• Exercise caution when interacting with third-party platforms, particularly when sharing sensitive personal or financial details;
• Report any suspicious external links encountered on the platform to the support team.

The presence of a link to an external website does not constitute an endorsement or recommendation of that website or its content.