1win Rules and Regulations in India

By accessing the 1win platform, users enter into a binding agreement with the operator and acknowledge full acceptance of all terms and conditions presented herein. These terms constitute the complete legal framework governing the relationship between the platform and its registered users in India.

User Eligibility and Requirements

To use the platform services lawfully, users must satisfy the following eligibility conditions:

• Be at least 18 years of age at the time of registration;
• Possess legal capacity to enter into binding agreements under applicable law;
• Not be a resident of any jurisdiction where access to online betting services is prohibited;
• Register only one account per individual, household, or shared device;
• Provide accurate, current, and complete information during the registration process.

Registration on the platform constitutes confirmation that all eligibility requirements have been met.

Platform Use and Acceptable Conduct

Users are expected to engage with all platform services in good faith and in accordance with the following principles:

• Account credentials must not be shared with or transferred to any third party;
• Any form of automated access, scraping, or systematic data extraction is strictly prohibited;
• Users must not attempt to exploit technical errors, system faults, or pricing discrepancies for financial gain;
• Abusive, fraudulent, or manipulative conduct directed at the platform or other users will result in account suspension.

Rights to Modify Terms

1win reserves the right to amend, update, or replace any section of these terms and conditions at any time. Revisions take effect upon publication to the platform. Continued use of services following any update constitutes acceptance of the revised terms. Users are responsible for reviewing the current version of these terms at regular intervals.

Content Protection

All content published on the platform, including but not limited to graphics, text, software, data compilations, and interface design, is protected by applicable intellectual property law. No content may be reproduced, distributed, or commercially exploited without prior written authorisation from the operator.

Liability Limitations

The operator’s liability to any user is limited to the amount deposited and held in that user’s active account at the relevant time. The platform accepts no liability for losses arising from technical failures beyond its reasonable control, reliance on inaccurate odds data, or decisions made by users based on information published on the site.

All bets placed on the 1win platform are subject to the rules set out in this section. Users are advised to read these rules carefully before placing any bet, as acceptance of a wager constitutes agreement to be bound by these conditions.

Eligibility to Place Bets

Only registered and verified account holders who meet the general eligibility criteria are permitted to place bets on the platform. Bets placed by individuals who do not satisfy these requirements may be voided at the operator’s discretion.

Bet Acceptance Procedures

A bet is considered accepted only after the platform issues a confirmed bet reference number. The operator retains the right to:

• Decline any bet at its sole discretion without obligation to provide a reason;
• Limit the maximum stake accepted on any individual event or market;
• Void bets placed after an event has commenced where pre-event pricing was incorrectly published;
• Cancel bets where a manifest error in odds calculation is identified prior to or following settlement.

Minimum and Maximum Betting Amounts

The minimum and maximum amounts permitted per bet are determined by the platform and may vary by:

• Sport or event category;
• Bet type (single, accumulator, system);
• User account status or activity history;
• Specific promotional or restricted market conditions.

Users should confirm applicable limits within their account interface prior to placing any wager.

Calculation of Wins and Losses

Winnings are calculated by multiplying the accepted stake by the odds displayed at the time the bet was placed and confirmed. Decimal odds format is applied as the default. Net losses are equal to the total stake forfeited on a settled losing bet. In the event of a dispute regarding settlement, the platform’s internal records shall serve as the definitive reference.

Betting Restrictions

The platform reserves the right to impose restrictions on individual accounts where irregular betting patterns, suspected collusion, or breach of platform rules are identified. Restrictions may include:

• Reduction of maximum permitted stake amounts;
• Limitation of available markets or event types;
• Temporary or permanent suspension of betting privileges.

Cancellation and Void Bet Policy

Bets may be declared void under the following circumstances:

• The relevant event is cancelled, postponed, or abandoned and not rescheduled within the platform’s defined timeframe;
• Incorrect or duplicate odds were published due to a technical error;
• The bet was placed in violation of platform rules.

Void bets result in the return of the original stake to the user’s account balance. No additional compensation is payable in connection with a voided bet.

All financial transactions on the 1win platform are processed in accordance with the rules set out in this section. Users must review and accept these terms before initiating any deposit or withdrawal.

Fundamental Rules for Account Funding

The following conditions apply to all deposit and withdrawal activity:

• Users may only transact using payment methods registered in their own name;
• Third-party funding of accounts is not permitted under any circumstances;
• All transactions must be completed in currencies supported by the platform;
• The platform reserves the right to request additional documentation before processing any transaction.

Available Payment Methods

1win supports a range of deposit and withdrawal options for users in India, including:

• UPI (Unified Payments Interface);
• Net Banking;
• Cryptocurrency wallets;
• Paytm and other supported e-wallets.

Availability of specific methods may vary based on account status, verification level, or applicable regulatory requirements at any given time.

Transaction Limits

Deposit and withdrawal limits vary by payment method and account tier. General parameters include:

• Minimum deposit: as specified in the cashier section of the user account;
• Maximum withdrawal per transaction: as defined per method in the cashier interface;
• Daily and monthly aggregate limits may apply and are subject to change.

Users should verify current limits within their account dashboard before initiating transactions.

Processing Timeframes

Typical processing times for transactions are as follows:

• Deposits: credited to the account balance within a few minutes of confirmation by the payment provider;
• Withdrawals: processed within 24 to 72 hours following approval, subject to verification requirements;
• Cryptocurrency transactions: dependent on blockchain confirmation times and network conditions.

Delays may occur if additional identity verification is required before funds are released.

KYC and Identity Verification

Prior to processing withdrawals, the platform may require users to complete a Know Your Customer (KYC) verification process. Required documentation may include:

• Government-issued photo identification (Aadhaar card, PAN card, passport, or driver’s licence);
• Proof of address dated within the preceding three months;
• Evidence of payment method ownership, such as a screenshot of the registered UPI ID or e-wallet account.

Failure to provide requested documentation within the specified timeframe may result in suspension of withdrawal processing until compliance is achieved.

Transaction Restrictions and Cancellation

The platform reserves the right to:

• Decline or delay any transaction where fraud, money laundering risk, or account irregularity is suspected;
• Cancel a pending withdrawal request if a security review is initiated;
• Reverse a deposit if it is found to have been made using a compromised payment instrument.

Once a withdrawal has been approved and dispatched, it cannot be cancelled by the user.

1win recognises that for a small number of users, gambling may become problematic. The platform is committed to providing tools and resources that support informed, controlled, and responsible engagement with betting and gaming services.

Available Account Control Tools

Registered users have access to the following responsible gambling features through their account settings:

• Deposit limits: Users may set daily, weekly, or monthly caps on the amount deposited into their account;
• Betting limits: Maximum bet values per wager can be configured to restrict spending per session;
• Session time reminders: Users may activate alerts that notify them after a defined duration of continuous platform use;
• Self-exclusion: Users may request temporary or indefinite exclusion from the platform, during which no deposits or bets will be processed;
• Account cooling-off periods: Short-term breaks from platform activity can be applied at the user’s request.

Changes to responsible gambling settings that increase access or remove restrictions may be subject to a mandatory waiting period before taking effect.

Risk Self-Assessment

The platform encourages users to periodically evaluate their gambling behaviour. Indicators of potential concern include:

• Betting with funds required for essential expenses;
• Increasing bet sizes to recover losses;
• Continued gambling despite a desire to stop;
• Neglecting personal, professional, or financial obligations due to betting activity.

Users who identify with these patterns are encouraged to use the available control tools or seek external assistance.

External Support Resources

Users in India who require support for gambling-related concerns may contact the following organisations:

• iCall (iCall.tiss.edu): A mental health helpline operated by the Tata Institute of Social Sciences;
• Vandrevala Foundation Helpline: 1860-2662-345, available 24 hours a day;
• NIMHANS (National Institute of Mental Health and Neurosciences): Available via nimhans.ac.in for referrals and clinical support.

Access to self-exclusion tools and external resources is available at no cost to the user. The platform does not penalise users for engaging with responsible gambling features.

The 1win platform operates in accordance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. All registered users are subject to the procedures described in this section as a condition of maintaining an active account.

Legal Obligations

The platform is required to:

• Prevent the use of its services for the purposes of money laundering or the financing of terrorism;
• Maintain records of user identity and transaction history as required by applicable law;
• Report suspicious activity to relevant authorities where legally mandated;
• Cooperate fully with law enforcement and regulatory bodies upon receipt of a lawful request.

Know Your Customer Procedures

As part of its AML framework, 1win conducts identity verification on all user accounts. The KYC process may include:

• Collection and verification of government-issued identification documents;
• Confirmation of residential address through supporting documentation;
• Source of funds verification for accounts exhibiting high-value or irregular transaction activity;
• Enhanced due diligence for accounts identified as presenting elevated risk.

Users are required to provide accurate documentation promptly upon request. Accounts for which verification cannot be completed may be restricted pending resolution.

Transaction Monitoring

All financial activity on the platform is subject to continuous automated monitoring. The system is designed to detect:

• Unusually large or frequent deposits or withdrawals relative to account history;
• Multiple rapid transactions that may indicate structuring behaviour;
• Deposits followed immediately by withdrawal requests without corresponding betting activity;
• Patterns inconsistent with the stated purpose of account use.

Suspicious Activity Detection and Consequences

Where suspicious activity is identified, the platform may take the following actions without prior notice:

• Temporarily freeze account access pending an internal review;
• Request additional documentation to establish the legitimacy of funds;
• Permanently suspend the account if a policy violation is confirmed;
• Withhold or block funds associated with transactions under investigation.

Users whose accounts are suspended due to AML concerns will be notified to the extent permitted by law. The platform is not obligated to disclose the specific grounds for any investigation to the account holder.

The 1win platform collects and processes personal data in accordance with applicable data protection standards. This section outlines the categories of data collected, the purposes for which it is used, and the rights available to users regarding their personal information.

Personal Data Collected

Upon registration and during ongoing account activity, the platform may collect the following categories of personal data:

• Full legal name, date of birth, and gender;
• Email address, phone number, and residential address;
• Government-issued identification document details;
• Financial information, including payment method details and transaction records;
• Device identifiers, IP address, and browser data collected during platform sessions;
• Betting history, account preferences, and communication records.

Purposes of Data Use

Personal data collected by the platform is used for the following purposes:

• Account registration, verification, and ongoing account management;
• Processing deposits, withdrawals, and bet settlements;
• Fulfilling legal and regulatory obligations, including KYC and AML compliance;
• Fraud prevention, security monitoring, and abuse detection;
• Delivery of account-related communications and service notifications;
• Improving platform functionality through aggregated, anonymised usage analysis.

Personal data is not sold to third parties for commercial purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies solely to the extent necessary for the above purposes.

User Rights Regarding Personal Data

Users in India retain the following rights in relation to their personal data held by the platform:

• Access: Users may request a copy of the personal data held on their account;
• Correction: Inaccurate or outdated personal information may be corrected upon written request;
• Deletion: Users may request deletion of their personal data, subject to the platform’s legal retention obligations;
• Restriction of processing: Users may request that certain categories of data processing be suspended pending resolution of a dispute;
• Withdrawal of consent: Where data processing is based on consent, users may withdraw that consent at any time.

Requests relating to personal data should be submitted through the official support channel provided in the account interface. The platform will respond within a reasonable timeframe in accordance with applicable legal requirements.

The 1win platform applies a comprehensive set of technical and organisational security measures to protect user accounts, personal data, and all financial transactions processed through its systems.

Data Encryption

All data transmitted between user devices and the platform is encrypted using Transport Layer Security (TLS) protocols. This encryption standard ensures that sensitive information, including login credentials, payment details, and personal data, cannot be intercepted or accessed by unauthorised parties during transmission.

Data stored on platform servers is protected through industry-standard encryption at rest, ensuring that stored records remain secure against unauthorised access.

Two-Factor Authentication

Registered users are able to enable two-factor authentication (2FA) on their accounts. When activated, account access requires both the standard login credentials and a secondary verification code delivered via SMS or an authenticator application. This additional layer of protection significantly reduces the risk of unauthorised account access, particularly in cases of credential compromise.

Users are strongly encouraged to activate 2FA through their account security settings.

Continuous Activity Monitoring

The platform operates a continuous activity monitoring system designed to detect and respond to the following security events:

• Unauthorised login attempts or unusual access patterns;
• Multiple failed authentication attempts that may indicate a brute force attack;
• Suspicious changes to account details, including email address or withdrawal method modifications;
• Irregular financial activity inconsistent with a user’s established account behaviour.

Where a security concern is identified, the platform may temporarily suspend access to the affected account and notify the registered user through their verified contact details.

Organisational Security Measures

Beyond technical controls, the platform maintains the following organisational safeguards:

• Access to user data is restricted to authorised personnel on a need-to-know basis;
• Internal staff are subject to confidentiality obligations and security training requirements;
• Third-party service providers are assessed for security compliance before integration;
• Regular security audits and vulnerability assessments are conducted to identify and address potential risks.

User Responsibilities

Platform security depends in part on responsible conduct by users. Account holders are required to:

• Keep login credentials confidential and not share them with any third party;
• Use a strong, unique password for their account and update it periodically;
• Log out of their account when accessing the platform on shared or public devices;
• Report any suspected unauthorised access to account support without delay.